How do invoices, refunds and cancellation work?

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Accepted Answer

How billing works (Stripe), where your invoices live, and how refunds and cancellation are handled. Receipts & invoices: Every charge runs through Stripe and comes with a receipt. Manage cards, invoices and your subscription from the billing portal linked in your client workspace.. Cancelling: Cancel any time — no lock-in. Your plan runs to the end of the paid month and simply doesn't renew; your published assets stay live and your data stays exportable.. Refunds: The refund policy is written to be client-favourable, including how audits and prepaid unused time are handled. The canonical terms are on the refund policy page — what's written there is what we honour.. Something looks wrong?: Reply to any email from us (or write to hello@clearcited.com) with the Stripe receipt number and a human will sort it out within 1 business day..

Receipts & invoices	Every charge runs through Stripe and comes with a receipt. Manage cards, invoices and your subscription from the billing portal linked in your client workspace.
Cancelling	Cancel any time — no lock-in. Your plan runs to the end of the paid month and simply doesn't renew; your published assets stay live and your data stays exportable.
Refunds	The refund policy is written to be client-favourable, including how audits and prepaid unused time are handled. The canonical terms are on the refund policy page — what's written there is what we honour.
Something looks wrong?	Reply to any email from us (or write to [email protected]) with the Stripe receipt number and a human will sort it out within 1 business day.