Help
Turnaround & SLAs
How long does an audit take and how quickly will you reply?
How fast we reply, and the business-day delivery SLA on each deliverable.
| First reply | Every message gets a reply within one business day (async by design — no calls required). |
|---|---|
| Deliverables | Each deliverable has a concrete business-day SLA that starts once we have your inputs and payment. |
| If we're late | A missed SLA is on us; the clock only pauses while we're waiting on something from you. |
Related answers
Was this helpful?
Thanks — that helps us improve these answers.
Still stuck? Email support — we reply within one business day.