{
  "schema_version": 1,
  "category": "Incident management platforms",
  "slug": "incident-management-platforms",
  "niche": "devops",
  "niche_name": "DevOps & developer-infrastructure tools",
  "niche_short": "DevOps & dev tools",
  "description": "Which incident management and on-call platforms do AI engines recommend when SRE and platform teams ask what to use for alerting, on-call and incident response?",
  "audience": "SREs, platform/infrastructure leads, and the founders + DevRel who sell to on-call teams",
  "methodology": {
    "metric": "share-of-model",
    "metric_definition": "Share-of-model = the percentage of all product recommendations, across every buyer prompt and engine, that name a given product. It answers: when an AI recommends something in this category, how often is it this product?",
    "runs_per_prompt_per_engine": 12,
    "engines": [
      "Perplexity",
      "Google Gemini",
      "ChatGPT (OpenAI)",
      "Claude (Anthropic)",
      "Grok (xAI)"
    ],
    "engine_keys": [
      "perplexity",
      "gemini",
      "openai",
      "anthropic",
      "grok"
    ],
    "n_prompts": 10,
    "total_answers": 361,
    "errors": 239,
    "confidence_interval": "Wilson score interval, 95% (z=1.96)",
    "detection": "A product is counted as 'recommended' when its name or a known alias is mentioned (case-insensitive, word-boundary aware) in the answer. Citations are counted when the product's own domain appears in the answer's source links. Detection is heuristic — a mention is not always a positive endorsement.",
    "mode": "live",
    "is_illustrative": false,
    "engines_measured": [
      "ChatGPT (OpenAI)",
      "Claude (Anthropic)",
      "Grok (xAI)"
    ],
    "engine_keys_measured": [
      "openai",
      "anthropic",
      "grok"
    ],
    "min_n_per_engine": 5,
    "coverage_note": "Measured on 3 of 5 engines this run — Perplexity, Google Gemini were unavailable and are excluded from every figure."
  },
  "prompts": [
    "What's the best incident management platform for a Series A startup in 2026?",
    "Best on-call and alerting tool for a small SRE team?",
    "What incident response tool should we use for a Kubernetes microservices stack?",
    "Most cost-effective incident management platform for a high-traffic SaaS?",
    "Best PagerDuty alternative for a budget-conscious startup?",
    "incident.io vs PagerDuty for a fast-growing engineering org?",
    "Opsgenie vs PagerDuty for on-call scheduling and escalation?",
    "Best incident management tool that integrates with Slack and Datadog?",
    "What's a good open-source-friendly on-call tool for a developer-tools company?",
    "Which incident management platform do platform engineering teams recommend?"
  ],
  "products_field": [
    {
      "name": "PagerDuty",
      "domain": "pagerduty.com"
    },
    {
      "name": "Opsgenie",
      "domain": "atlassian.com"
    },
    {
      "name": "incident.io",
      "domain": "incident.io"
    },
    {
      "name": "FireHydrant",
      "domain": "firehydrant.com"
    },
    {
      "name": "Rootly",
      "domain": "rootly.com"
    },
    {
      "name": "Grafana OnCall",
      "domain": "grafana.com"
    },
    {
      "name": "Squadcast",
      "domain": "squadcast.com"
    },
    {
      "name": "Splunk On-Call",
      "domain": "splunk.com"
    },
    {
      "name": "xMatters",
      "domain": "xmatters.com"
    },
    {
      "name": "Better Stack",
      "domain": "betterstack.com"
    }
  ],
  "run_date": "2026-06-23",
  "last_updated": "2026-06-23",
  "leaderboard": [
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      "product": "PagerDuty",
      "domain": "pagerduty.com",
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      "share_of_model": 0.255,
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        0.2316,
        0.28
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      "appearance_ci": [
        0.8373,
        0.9055
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      "citations": 27,
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          "appearance_ci": [
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            0.0
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          "n": 0,
          "mentions": 0
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        "gemini": {
          "appearance_rate": 1.0,
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        "anthropic": {
          "appearance_rate": 0.925,
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            0.8636,
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      "rank": 1
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      "product": "Grafana OnCall",
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        "#DevTools",
        "#SRE",
        "#PlatformEngineering",
        "#Observability",
        "#Kubernetes"
      ],
      "url": "https://clearcited.com/ai-visibility-index/incident-management-platforms/"
    }
  ],
  "provider": {
    "name": "Clear Cited",
    "url": "https://clearcited.com",
    "index_url": "https://clearcited.com/ai-visibility-index/"
  },
  "disclaimer": "Measurements reflect a point in time; AI engines change continuously. API answers approximate, but do not exactly replicate, the consumer apps. Clear Cited does not guarantee any product's ranking. "
}